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SFDC Unified Platform

SFDC Unified Platform - Contd.

SFDC Unified Platform - Contd..

Live Tree

SFDC Architecture

Sales Cloud

• Find customers, close deals faster, and grow accounts
• Help reps sell smarter with an AI-powered sales platform
• Accelerate productivity with a flexible user experience
• Close more deals anytime, anywhere

CPQ - Configure-Price-Quote

• Automate quotes, control pricing, and close deals

Sales Cloud - Einstein

• Secure opportunities and reduce forecast risk with Opportunity and Account Insights

Sales Analytics

• Make better decisions and close more deals with Sales Analytics

Salesforce Inbox

• Make it easier for reps to sell every time they hit send

Salesforce Inbox - contd.

• Sell smarter from your inbox

Salesforce Inbox - contd..

• Keep your CRM data up to date in real time, all the time

Service Cloud

• Make your customers happier using the world’s #1 platform for service

Marketing Cloud

• Discover the #1 marketing platform for consumer engagement at scale

Marketing Cloud - Journey Builder

• Deliver cross-channel personalized experiences at every step of the customer lifecycle with B2C journey management

Marketing Cloud - Email Studio

• Reach your customers with the world’s #1 email marketing platform

Marketing Cloud - data management platform - DMP

• Capture, unify, and activate your data to strengthen consumer relationships across every touchpoint with a powerful data management platform

Marketing Cloud - Data Studio

• #1 solution for audience discovery, data acquisition, and data provisioning

Marketing Cloud - Social Studio

• Listen, engage, and publish using powerful social media marketing tools — and unite marketing with sales and service over popular channels.

Marketing Cloud - Advertising Studio

• Integrate your digital advertising with your marketing and CRM data to build personalized customer experiences

Marketing Cloud - Mobile Studio

• Integrate your digital advertising with your marketing and CRM data to build personalized customer experiences

Marketing Cloud - Pardot

• Discover the full suite of B2B marketing automation tools to create meaningful connections, generate more pipeline, and empower sales teams to close more deals

Collaboration - Quip

• Easy-to-use, fully integrated collaboration platform

AppExchange

• AppExchange is the Salesforce store
• Ready-to-install enterprise solutions let you extend Salesforce with business apps and components for every department and industry, including sales, marketing, customer service, and more

Einstein Analytics

• Supercharge customer interactions with Einstein Analytics solutions for every line of business

Einstein Analytics - Platform

• Increase performance and adoption with the Einstein Analytics Platform

Einstein Analytics - Sales Analytics

• Turn data into smarter sales with Sales Analytics

Einstein Analytics - Service Analytics

• Creates smarter managers, more productive agents, and happier customers

Einstein Analytics - B2B Marketing Analytics

• Give your entire team an easy view of complex marketing insights

Einstein Analytics - Discovery

• Unlock productivity with AI-powered insights and recommendations
• Automatically discover relevant patterns based on your data without having to build the sophisticated data models required by traditional business analysis tools and data analysis software

TRAILHEAD - THE FUN WAY TO LEARN SALESFORCE

myTrailHead - Reinvent learning and enablement

• Empower employees with the skills of the future

Salesforce Environments - Sandboxes and Scratch Orgs

• Accelerate app dev with Salesforce Environments, the trusted path to platform customization

mySalesforce

• Build your own custom-branded mobile app with mySalesforce

Salesforce Connect - External Data Sources

• Unlock legacy back-end and Salesforce org data in minutes with Salesforce Connect - Data

Salesforce Connect - Heroku Connect

• Automatically synchronize data between your custom apps and CRM with Heroku Connect

Salesforce Connect - Platform Events

• Create real-time integrations at scale with Platform Events

Salesforce Connect - External Services Wizard (beta)

• Easily connect your Salesforce org to an external service of your choice

Salesforce Identity

• Streamline user access with a single login from Salesforce Identity
• Discover the power of a single, trusted identity for employees, partners, and customers. Manage apps, users, and data sharing with simplicity and transparency

Salesforce Communities

• Take your CRM even further with Communities — and do it fast with Bolt
• ​Build branded Communities and portals
• Go faster with Lightning Bolt templates

Salesforce Communities - Contd.

• Discover the benefits of Communities for everyone — employees, partners, and customers
• Empower every employee
• ​Connect your customers

Salesforce IoT

• Transform connected products into engaging customer experiences with Salesforce IoT

Heroku - Platform

• Cloud platform based on a managed container system, with integrated data services and a powerful ecosystem, for deploying and running modern apps

Heroku - Postgres

• Heroku's Operational Experience, now applied to data

Heroku - Redis

• The world’s most popular key-value data store, with a robust developer experience to make building data driven apps even easier

Apache Kafka on Heroku

• Apache Kafka is a distributed commit log for fast, fault-tolerant communication between producers and consumers using message based topics
• Kafka provides the messaging backbone for building a new generation of distributed applications capable of handling billions of events and millions of transactions.

Heroku - Connect

• Seamless Heroku and Salesforce data synchronization

Heroku - Enterprise

• Heroku experience developers love, with the enterprise features large companies need

Heroku Enterprise - Private Spaces

• New Heroku runtime designed from the ground up to meet the trust and control requirements of the most demanding applications
  Enables Private Spaces to deliver the best of both worlds:

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  The easy and powerful Heroku developer experience, combined with the network and trust controls historically only available in on-premise, behind-the-firewall deployments.