Helps to classify the tone of any text—from prospect emails and
social media posts to customer reviews and message boards—as
positive, negative or neutral
so that companies can quickly gain insight into customer attitudes
and then take appropriate actions
Example:
Analyze customer service emails and escalate negative inquires to a supervisor,
if they reach a certain threshold
Einstein Sentiment - contd.
Einstein Intent
Train a model to classify the underlying intent of customer inquiries
to
escalate service cases and personalize marketing campaigns.
automatically route leads
escalate service cases
personalize marketing campaigns
Example:
Automatically classifies customer reviews on a community site to identify :
which customers are looking for
product recommendations
experiencing shipping problems
proactively provide personalized recommendations
tracking details
Sentiment and Intent - Demo
Sentiment and Intent - Demo - contd.
Einstein Object Detection
Helps to integrate advanced computer vision technology into Salesforce workflows and external applications
Train models to recognize multiple unique objects within a single image,
as well as the location, size and quantities of those objects.
improve customer service, inventory management, and share of shelf analysis
improve customer service
inventory management
share of shelf analysis (compare it witn Planogram)
Example:
a beverage company can streamline inventory management by :
automatically analyzing photos of retail shelves to count the product
product recommendations
